Issues
- My Mac shows "This Mac can't connect to iCloud because of a problem" when I sign in with my Apple Account.
- I get an iCloud connection error after moving my data to a new Mac.
- iCloud will not connect on my Mac.
- Why can't my Mac connect to my Apple Account?
- How do I fix an iCloud sign-in problem on macOS?
Environment
This article applies to anyone using a Mac who receives the message This Mac can't connect to iCloud because of a problem when signing in with an Apple Account. This can happen after moving data to a new computer or because of a problem with a Keychain entry.
Resolution
- Open System Settings and select your name (Apple Account) at the top of the sidebar.
- Scroll to the bottom of the Apple Account panel and select Sign Out.
- Uncheck the items in the next window, then select Continue.
- Enter your Apple Account password. You will be signed out.
- Restart the computer and log in.
- Open System Settings and select Sign in with your Apple Account.
- Enter your Apple Account and select Next to sign in.
Additional Help
If you need further assistance, you have several options:
- Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
- Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
- In person: Visit the Tech Hub in Smith Union during business hours.
- Submit a ticket: Request assistance through the Service Catalog.