December 2020: Winter Break Support

The College will be closed from 5:00 PM on December 23, 2020 through January 11, 2021. All IT offices will also be closed during this period.

Personal Technology Support

There will be no general technology support during the winter break. You can obtain self-service support in a variety of ways.

  • You can visit the IT Support Portal at https://support.bowdoin.edu to browse and search our knowledge base.
  • You can ask our new chat bot, BowdoinBot any number of IT-related questions. While it is still learning, any question asked will eventually make it smarter. You can message the chat bot by going to the IT Support Portal and clicking on the chat bubble in the lower-right corner of any page.
  • You can enter a support request online at any time at https://support.bowdoin.edu.
  • For general software support such as Microsoft Word, PowerPoint, Adobe Acrobat, etc., you can call (207) 725-3030. Your call will be forwarded to Vitalyst, our 3rd-party support partner, for assistance. Vitalyst can NOT help with software such as Polaris or with Bowdoin Accounts. Those requests should be entered online.

All requests will be responded to when we return, in the order that they are received.

Emergency Support

If there is a system-wide campus emergency, you may report the issue by calling (207) 725-3030. Your call will be forwarded to Vitalyst, our 3rd-party support partner. A representative will take the details and contact the appropriate IT department, if appropriate. 

If there is a personal computing emergency, submit a request online. Requests will be reviewed once per day. If there is an emergency with no self-resolution available, someone will be in touch, but not necessarily the same day. Be aware that not all situations will have an immediate resolution and may have to wait until we re-open.

You can also subscribe to outage alerts to be proactively notified of an outage by visiting https://bowdoincollege.statushub.io and clicking on the “Subscribe” link. 

Details

Article ID: 122521
Created
Fri 12/11/20 2:29 PM
Modified
Mon 3/8/21 12:00 PM