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- Knowledge Base
- IT Support & Services
This article helps Bowdoin students prepare their college-issued MacBook and iPad for studying abroad, and explains what to do if a device is lost, stolen, or needs repair while away. It also describes how to obtain a loaner device after returning to campus following a loss.
- Knowledge Base
- Information & Data Security
- Microsoft 365 Data Protection
Explains Bowdoin's Data Loss Prevention (DLP) policies in Microsoft 365, what sensitive data DLP detects, what users will see when content is flagged across Outlook, OneDrive, Teams, and Copilot, and how to respond to or override DLP warnings.
- Knowledge Base
- Information & Data Security
- Microsoft 365 Data Protection
How to add, apply, or change sensitivity labels for files in Word, Excel, PowerPoint, and OneDrive, and for Teams and SharePoint sites in Microsoft 365. Covers the three Bowdoin label types, how labels affect channels and files, and troubleshooting tips.
- Knowledge Base
- Information & Data Security
- Microsoft 365 Data Protection
Explains how to override a Data Loss Prevention (DLP) policy block in Microsoft 365 when sending or sharing content that contains sensitive information. Covers how to assess whether an override is appropriate, how to reduce sensitive content before overriding, and the step-by-step override process in Outlook and Teams/OneDrive. Overrides are logged and reviewed by IT Security.
- Knowledge Base
- Devices, Printing & Scanning
- Mobile Devices
- iPad
- Getting Started with Your iPad
Overview of the apps available on Bowdoin-issued iPads, including apps installed automatically during setup, apps available through the Self Service app, and guidance on installing personal apps. Applies to Bowdoin students and faculty with a college-issued iPad.
- Knowledge Base
- Devices, Printing & Scanning
- Mobile Devices
- iPad
- Using Your iPad
How to check and manage storage space on a Bowdoin-issued iPad. Covers checking how much storage is used and what is using it, freeing up space by offloading or deleting apps, managing photos and videos, and clearing browser and app caches.
- Knowledge Base
- Accounts, Passwords, IDs & Access
- Account Lifecycle
An IT checklist for Bowdoin students who are graduating or leaving the college before graduation. Covers DExC device enrollment verification, FileVault key retrieval, device return or release, account and data timelines, and steps to protect personal accounts and services that use a Bowdoin email address
- Knowledge Base
- Software, Apps, & AI
- Software & Apps
- Microsoft 365
- SharePoint
This article explains how to safely rename and move shared files in Microsoft OneDrive and Teams without breaking existing links or disrupting collaborators. It covers best practices for Bowdoin faculty, staff, and students to avoid common pitfalls when reorganizing shared content. Following these guidelines helps prevent broken links, lost access, and sync errors.
- Knowledge Base
- Software, Apps, & AI
- Software & Apps
- Microsoft 365
- SharePoint
This guide outlines key recommendations, restrictions, and limitations for using Microsoft Teams, SharePoint, and OneDrive effectively.
- Knowledge Base
- Software, Apps, & AI
- Software & Apps
- MacOS
This article explains how to fix a drag-and-drop issue in macOS Tahoe where files cannot be moved from a local folder to OneDrive-redirected folders (such as Documents or Desktop) in the Finder sidebar. The issue occurs when OneDrive's Known Folder Move feature is enabled, causing the original macOS folders to become locked. Resetting the Finder sidebar shortcuts resolves the problem.
- Knowledge Base
- Devices, Printing & Scanning
- Scanning & Copying
An overview of scanning options and settings available when using a PaperCut-enabled multi-function device (MFD) on campus. Covers scan destinations (OneDrive, email, and Teams/SharePoint folders), global settings that apply to all scans, and default settings that can be adjusted at the device.
- Knowledge Base
- Devices, Printing & Scanning
- Scanning & Copying
Instructions for revoking PaperCut's permission to access a Bowdoin OneDrive account. This is useful for removing the connection as a privacy measure, or as a troubleshooting step when scan-to-OneDrive stops working and needs to be re-authorized.
- Knowledge Base
- Devices, Printing & Scanning
- Scanning & Copying
Step-by-step instructions for scanning a document from a campus multi-function device (MFD) directly to a Bowdoin OneDrive account using PaperCut. Includes first-time setup steps for authorizing PaperCut access to OneDrive.
- Knowledge Base
- Software, Apps, & AI
- Software & Apps
- Microsoft 365
- Microsoft Teams
This guide explains how to sync Microsoft Teams files to your laptop for offline access, manage them directly in File Explorer (Windows) or Finder (MacOS), and move files from local drives or network file shares into Teams channels.
- Knowledge Base
- Software, Apps, & AI
- Software & Apps
- Microsoft 365
- OneDrive