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This article explains how to manage Outlook’s Focused Inbox across Microsoft 365 apps: either turn it off to remove the Other tab or keep it and train messages to always go to Focused (or Other), with platform-specific steps. It also covers checking Junk vs Other, marking Not Junk, reviewing rules that might move messages, and notes limitations with shared mailboxes and rule-moved mail.

Information on how to access and open a shared mailbox in Outlook.

Information on how to turn the Focused Inbox feature of Outlook off or on.

Information on what the Focused inbox is within Outlook

How to record your name with NameCoach and add it to your Outlook email signature