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Software & Technology Review
  1. Services
  2. Technology Review
Software & Technology Review is how Bowdoin checks new software, apps, and online services for data security and accessibility before they are bought or put into use. Request a review of a product you want to adopt, and IT evaluates its security and accessibility and creates a record to track it.
Zoom
  1. Services
  2. Chat, Communication, & Collaboration
Zoom is one of Bowdoin's supported web-conferencing platforms. Faculty are licensed automatically; staff and students have a 40-minute account and can request a Pro, Large Meeting, or Webinar license here. Also report Zoom problems or get help using Zoom in a classroom.
Classroom & Lab Technology Orientation, Training & Consults
  1. Services
  2. Classrooms, Conference Rooms, & Meeting Spaces
Classroom Technical Services provides orientation, training, and consults for Bowdoin's 75+ classroom and computer lab spaces — from learning a room's equipment, to running Zoom or Teams in a room, to getting hands-on help for a specific hybrid class or event.
Request Technology Assistance for an Event
  1. Services
  2. Classrooms, Conference Rooms, & Meeting Spaces
Information on when and how to ask for technology assistance for an event.
Tool: Lookup Device Ownership
  1. Services
  2. Devices, Printing, Scanning, Software, & AI
  3. Online Support Tools
Lookup form designed for Bowdoin Security to use to lookup device ownership in the event of items being turned in to lost and found.
LibreChat
  1. Services
  2. Devices, Printing, Scanning, Software, & AI
  3. Artificial Intelligence (AI)
LibreChat is Bowdoin's open-source gateway to a range of generative AI models, deployed by IT to give faculty, staff, and students secure, lower-cost access. Use this service to get help, submit a bug, share feedback, or (for students) complete the course that grants access.
Request Training on Recording or Lecture Capture
  1. Services
  2. Classrooms, Conference Rooms, & Meeting Spaces
  3. Classroom & Lab Technology Orientation, Training & Consults
Request training on how to record or capture a lecture in a specific classroom or lab — using Panopto, Zoom, or the room's capture setup, and finding your recording afterward.
Report a Zoom problem
  1. Services
  2. Chat, Communication, & Collaboration
  3. Zoom
Report a problem with Zoom — audio, video, screen sharing, recording, sign-in, or unexpected meeting behavior — that you can't resolve with the troubleshooting articles.
Online Directory Change
  1. Services
  2. Accounts, Passwords, IDs & Access
  3. Getting & Managing an Account
  4. Faculty, Staff, and Student Accounts
Change the privacy settings for your online directory record and OneCard photo — choose who can see your directory information.
Request a Pre-Event Room Test
  1. Services
  2. Classrooms, Conference Rooms, & Meeting Spaces
  3. Classroom & Lab Technology Orientation, Training & Consults
Book time to test the technology in a classroom or lab before a real session — confirm your laptop connects, displays and audio work, and any web-conferencing or recording setup behaves as expected.
Request a Consult for a Hybrid Class or Event
  1. Services
  2. Classrooms, Conference Rooms, & Meeting Spaces
  3. Classroom & Lab Technology Orientation, Training & Consults
Request hands-on help for a specific upcoming hybrid class or event in a classroom or lab — bringing in a remote guest speaker, running a hybrid session, or recording — including help deciding and setting up the right platform.
Request a Zoom Pro license
  1. Services
  2. Chat, Communication, & Collaboration
  3. Zoom
Request a Zoom Pro license to host meetings longer than 40 minutes, with up to 300 participants and cloud recording. Staff are granted automatically when a license is available; students receive temporary access after review.
Request Classroom or Lab Orientation
  1. Services
  2. Classrooms, Conference Rooms, & Meeting Spaces
  3. Classroom & Lab Technology Orientation, Training & Consults
Request a one-on-one or small-group walkthrough of the equipment in a specific Bowdoin classroom or computer lab — presentation, audio, projection, displays, and more.
Request a Software or Technology Review
  1. Services
  2. Technology Review
  3. Software & Technology Review
Use this request to have a new or renewing software product, app, or online service reviewed for data security and accessibility before it is bought or put into use. For Information Technology.
Request Training on Zoom or Teams in a Classroom
  1. Services
  2. Chat, Communication, & Collaboration
  3. Zoom
Request training on how to run Zoom or Microsoft Teams from a specific classroom or lab — connecting to room audio and camera, sharing your screen, and bringing in remote participants.