Report Damaged or Broken DExC Device


All MacBook Pros, iPads, Apple Pencils, and Apple Magic Keyboards that have been provided to students as well as the iPads provided to faculty, come with 4-year AppleCare+. This coverage includes accidental damage or hardware malfunction for 4 years from purchase.

If you have a Bowdoin-issued Apple device distributed as part of the Digital Excellence Commitment program, you can request assistance for a variety of hardware and software issues. Some examples include:

  • Cracked or broken screen
  • Broken iPad
  • Liquid Spills
  • Broken Apple Pencil (not including a damaged pencil tip)
  • and more

To request assistance, click the button on this page that corresponds to the device you would like to request service for from this page.


This service is available to faculty, staff and students with an iPad or Laptop distributed as part of the Digital Excellence Commitment.

If you are instructed to do so, or need to call AppleCare for support, you should call AppleCare for Education directly rather than going to an Apple store or using Apple's Chat support.  Contact AppleCare Education for assistance by phone at


There is a service fee for the 11" or 12.9" iPad Pro and their related accessories. This is needed for any physical damage replacement or any hardware replacement after the initial 90-day manufacturer's warranty

  • $49 for each iPad instance
  • $29 for each Apple Magic Keyboard instance
  • $29 for each Apple Pencil instance.

Service Promise:

Because the majority of this service is handled by Apple, we will defer to Apple's service offerings.

Report iPad Damage Request Laptop Repair


Service ID: 45917
Thu 9/24/20 11:11 AM
Fri 9/9/22 9:50 AM
Service Audience

Service Offerings (2)

Report iPad Damage
Report damage to an iPad, Apple Pencil, or Magic Keyboard.
Report Laptop Damage
Request repair support for a DExC student laptop