What This Service Is
This service covers requests for campus network printers — the Ricoh multi-function devices (MFDs) and department printers managed by IT. Use the offerings on this page to report a printer that isn't working, or to request that a printer be installed in a new location, relocated, or permanently removed from service.
Faculty and staff only: Printer hardware requests are for faculty and staff managing department printers. Students experiencing printing problems should use the self-service troubleshooting steps in the Related Articles section first.
Who It's For
Faculty and staff who manage or use department network printers. Requests to install, move, or retire a printer must come from a faculty or staff member in the department responsible for the printer.
How to Get Started
Not sure which offering to use? Use the guide below:
- Is a printer offline, producing errors, jammed, or otherwise not working? Use Report a Printer Problem.
- Does your department need a new network printer set up and added to PaperCut? Use Request Printer Installation.
- Does a printer need to move to a different room or building? Use Request a Printer Move.
- Does your department want to permanently remove a printer from service? Use Request Printer Retirement.
Not What You're Looking For?
This service covers physical printer hardware and hardware-level requests. If your need is listed below, use the linked service instead:
- Having a software problem with PaperCut Client, Print Deploy, or printing from a personal device? See PaperCut Printing and use Request PaperCut Software Help.
- Need to set up departmental print charging or manage a cost center? See PaperCut Printing and use Manage a PaperCut Cost Center.
- Need to order toner for a Ricoh printer? Toner is ordered directly through the Copy and Print Center — see Order Toner for a Department Printer in the Related Articles section; no IT ticket needed.
- Having trouble with scanning from a campus MFD? See PaperCut Scanning.
Service Promise
Printer problems are acknowledged within 1 business day and most are resolved within 2–3 business days. Outages affecting multiple users are prioritized. Installation, move, and retirement requests are typically completed within 3–5 business days, though moves requiring Facilities involvement or infrastructure work may take longer. For urgent issues during business hours, contact the Service Desk at (207) 725-3030.
Provided By
IT Client Services & Technology. For urgent printer outages during business hours, call (207) 725-3030.