Reconfigure iOS Mail App in Office 365 (iPad or iPhone)

After your mailbox is migrated to Exchange Online, you may need to remove and re-add your Bowdoin mail account if it stops sending/receiving emails. Follow the instructions below.

Reconfigure Apple's iOS Mail App for Office 365 

To remove your Bowdoin Exchange account from iOS Mail:

  • Touch Settings > Accounts & Passwords.
  • Touch Exchange (or the name of your Bowdoin account).
  • Touch Delete Account and confirm by touching Delete from My iPhone (or Delete for my iPad).

To add your Bowdoin email to iOS Mail after mailbox migration:

  • Touch Settings > Accounts & Passwords.
  • Touch Add Account > Exchange.


  • Enter your Bowdoin email address, account Description and then touch Next and Sign In.
  • Enter your email address/password at the Bowdoin organizational logon page.
  • You will be prompted to authenticate with Duo Mobile during the process so be sure the Duo Mobile app is setup on your phone
  • Touch Accept to give iOS permission to access your account.

Set default email account and calendar, if multiple accounts are configured:

Settings > Mail > Default Account and Settings > Calendar > Default Account

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Article ID: 46302
Mon 1/15/18 11:26 AM
Fri 6/21/19 2:43 PM
Office 365, iOS