Questions
- How do I set up email in the Outlook app on my phone or tablet?
- How do I install the Outlook app on a mobile device?
- How do I add my Bowdoin account to the Outlook mobile app?
- How do I remove and re-add my account in the Outlook app?
- Why do I need to remove my account before configuring it again?
Environment
This article applies to anyone using the Outlook app on a mobile device to access a Bowdoin account. The Outlook app manages Bowdoin email, calendars, contacts, and files, and can add other email accounts in one mobile app. Personal mobile devices are supported on a best-effort basis and are not managed by Bowdoin IT.
Resolution
To install the Outlook app on a mobile device, go to https://www.microsoft.com/en-us/outlook-com/mobile/.
Note: If the Outlook app is already configured, remove the existing account and add it again using the steps below.
Remove an existing account
- Open the Outlook app.
- Tap Login at the message We are having trouble accessing your account.
- Tap the trash can in the upper-left corner of the Exchange configuration window.
- Confirm deletion of the account by tapping Delete.
Configure the Outlook app
- Open the Outlook app.
- Tap Get Started.
- Enter your Bowdoin email address and tap Add Account.
- Enter your email address and password on the Bowdoin organizational sign-in page and tap Sign In.
Additional Help
If you need further assistance, you have several options:
- Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
- Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
- In person: Visit the Tech Hub in Smith Union during business hours.
- Submit a ticket: Request assistance through the Service Catalog.