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Troubleshooting steps for Bowdoin students, faculty, and staff who cannot connect to the BOWDOIN or eduroam campus wireless networks on a Mac or Windows 11 computer. Covers forgetting and rejoining the network, clearing saved certificates, verifying credentials, and checking date and time settings

Step-by-step instructions for connecting a Windows 11 laptop or desktop to the eduroam or BOWDOIN campus wireless networks at Bowdoin College.

Explains why Bowdoin-issued Windows computers show a warning that Windows Defender has been turned off or disabled. CrowdStrike Falcon has replaced Defender as the primary antivirus on faculty and staff Windows computers; the warning can be safely ignored.

How to configure an iPhone or iPad to save photos in JPEG format instead of HEIC, making photos easier to share with Windows computers. Also covers how to convert existing HEIC photos to JPEG on macOS and Windows.

How to back up and restore a Bowdoin-issued iPad using the Apple Devices app on a Windows 11 PC. Covers installing the Apple Devices app, connecting the iPad, creating a local backup with optional encryption, and restoring from a backup.

Frequently asked questions about the Digital Excellence Commitment (DExC) program for Bowdoin faculty, lab instructors, and staff. Covers Windows and virtual lab support, software availability, student software installation, LinkedIn Learning access, IT support channels, and technology purchasing processes.

Step-by-step guide for setting up a new Bowdoin Windows 11 computer received through the CAP program. Covers confirming data backup, connecting peripherals and monitors, logging in, restoring data with Druva inSync, installing apps from Company Portal, configuring core apps including PaperCut and OneDrive, and scheduling a follow-up with IT.

Step-by-step guide for setting up a Bowdoin-issued Windows 11 computer for the first time, outside of the CAP process. Covers signing in through Microsoft Autopilot, installing apps from Company Portal, and launching and configuring frequently used applications.

Step-by-step instructions for configuring a new Bowdoin Windows computer using Windows Autopilot. For faculty and staff who power on a new Windows laptop and see a "Sign into Microsoft" prompt before the Windows login screen.

How to switch between color and black & white (grayscale) when printing from a Windows 11 computer to a Bowdoin campus printer. Covers selecting the print mode in the Windows print dialog for Find-Me-Print and Find-Me-Print-Color, and how to save default settings for a printer. Applies to Bowdoin-issued Windows 11 computers.

Instructions for setting a default printer on a Mac running macOS Sequoia or Tahoe, and on Windows 11. Also covers how to stop the OS from automatically switching your default printer. Applies to all Bowdoin students, faculty, and staff.

This article explains how to use the Intune Company Portal app to install approved software on a Bowdoin-issued Windows 11 device. Company Portal is the self-service software catalog for Windows, allowing users to browse and install IT-approved applications without needing to contact the Service Desk. No administrator password is required for apps available through Company Portal.

Company Portal is an application that allows Windows users to install Bowdoin-issued and approved software on their own.

The article explains built-in ways to quickly hide or tidy desktop items on macOS (Sequoia or newer) and Windows 11 for meetings or screen shares, including hiding all icons, removing system icons, grouping files, moving items into a folder, and on Windows, using the Hidden attribute for individual files or folders. These changes are visual only, do not delete or alter your files, and do not require administrator rights.

Instructions on how to access the Azure Virtual Lab environment.