We are happy to provide you a new or replacement Windows computer. The following article will guide you through the process of setting up your computer and restoring your data using Druva inSync, if applicable, and installing your most used applications using the Self Service app.
New for this year, you can also start the setup process, and in many cases complete the process with only a short remote session with your technician, or no session at all! Review the following instructions to get started. Once your data is restored you can schedule a remote follow up appointment with your assigned Service Desk technician.
Note: If this is a new computer and/or you are not restoring data using Druva InSync, skip steps 1 and 3.
Step 1 - Confirm your old computer has completed a Druva InSync backup
Remember to skip this step if you are not restoring data from a previous Bowdoin computer.
On your old computer, launch Druva InSync from the Desktop, Start Menu or Notification Area. You should see Backup Complete and a Last Successful Backup date. If a more recent backup is needed, click Backup.
Step 2 - Log into computer while on campus
You need to be on campus and connected to the network before logging into your new computer with your Bowdoin username/password.
If you can't connect with an ethernet cable, you can join wireless at the Windows login screen by clicking on the network icon in the lower right corner of the screen, selecting BOWDOIN and clicking Connect.
Step 3 - Restore your Druva inSync data
Remember to skip this step if you are not restoring data from a previous Bowdoin computer.
Once logged into to desktop on your new computer, you can then begin restoring your data from your old computer using Druva inSync.
The restore can be done from anywhere with an internet connection, but since internet speeds vary at home, we recommend doing the data restore on campus.
When the restore process begins on the new computer, your old computer will stop backing up. Expect the data restore to take 2-24 hours depending on the amount of data. The restore process will resume if you shut down and restart the computer.
We recommend not setting up any apps on the new computer until the data restore is complete. If you continue to work on your old computer, remember to save any new or modified documents to OneDrive or Microwave.
To begin the Druva inSync restore see the direction in the Related Articles section or click here.
Step 4 - Install apps from Software Center for Windows
The following apps have been pre-installed: Microsoft Office, OneDrive, Teams, Druva inSync and Cisco AnyConnect VPN.
Additional software can be self-installed using Software Center for Windows. For directions, see Related Articles or click here.
We provided you with a list of Bowdoin software installed on your previous computer. Please only re-install software that you plan to use on a regular basis.
If a piece of Bowdoin software is not available in Software Center, it can be installed by the Service Desk technician during your scheduled appointment.
The Make Me Admin app may be used if administrator credentials are needed. (See the Related Articles section).
Step 5 - Launch Apps and sign-in
After the Druva inSync data restore has completed, reboot your computer and then launch and sign-in to these frequently used apps:
- Outlook - For directions, see Related Articles or click here
- OneDrive - For directions, see Related Articles or click here
- Teams - For directions, see Related Articles or click here
- Adobe Creative Cloud - For directions, see Related Articles or click here
- Set Default Programs - For directions, see Related Articles or click here
- Install printers - For directions, see Related Articles or click here
Step 6 (CAP Only) - Schedule an appointment with your Service Desk technician
Use the Bookings link provided by your Service Desk technician to schedule a remote follow up appointment. They will help you with the final computer setup, install the remaining software and resolve any outstanding issues.
If you need further assistance, please contact the technician assigned to your CAP ticket or the Bowdoin College Service Desk