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Self-service troubleshooting for common Bowdoin classroom technology problems, covering audio (no sound, Zoom/Teams output and microphone selection), video (mirroring the Mac Mini with Command+F1), and powering on the instructor computer, plus classroom etiquette guidelines. Applies to faculty, staff, and students using technology-equipped classrooms.

Bowdoin's captioning policy (effective July 1, 2020) and the tools for meeting it: video should be captioned to at least 99% accuracy and audio-only content should have a transcript. Covers editing YouTube auto-captions, captioning Panopto videos (contact Paul Benham), professional captioning through Rev (contact Juli Haugen, ~5 business days), and transcribing Zoom cloud recordings. For Bowdoin website editors and content publishers.

Step-by-step instructions for signing in to Zoom using Bowdoin Single Sign-On (SSO) credentials — on the Zoom website, the desktop app on Windows or Mac, and the mobile app on iPhone or iPad.

This article explains how to recover a deleted Zoom cloud recording from the Zoom web portal trash. It is intended for Bowdoin faculty, staff, and students who have accidentally deleted a cloud recording and need to restore it before it is permanently removed.

Recommended Zoom meeting settings for faculty and staff hosting synchronous meetings or classes, covering meeting ID, security, audio, video, and participant options.

Step-by-step instructions for faculty on scheduling a recurring Zoom meeting through the Canvas Zoom integration, so that all occurrences share the same meeting ID, link, and settings throughout the semester.

How to establish the one-time iPad-to-Mac trust and then share an iPad screen over a USB cable in Zoom using the iPhone/iPad via Cable option. Covers requirements, trusting the iPad in Finder, sharing and stopping the share in Zoom, and troubleshooting when the iPad does not appear. Applies to Bowdoin faculty, staff, and students on macOS Sequoia or Tahoe.

How to turn on and use live captions (live transcription) in Zoom. Covers enabling auto-transcription as a host, viewing subtitles and the full transcript as a participant, saving a transcript, adjusting caption text size, and tips for better accuracy. Applies to all Bowdoin faculty, staff, and students using Zoom.

How faculty can request caption editing for course videos in Panopto and Zoom. Explains that Bowdoin's caption editors correct the automatic (ASR) captions directly in Panopto within 48 hours after a request is submitted, and why captions benefit all students. Applies to faculty who use video in their courses.

Instructions for installing the Zoom app on a Bowdoin-issued Mac laptop using the Jamf Self Service application. Covers opening Jamf Self Service, searching for Zoom, installing it, and launching the app. Applies to Bowdoin faculty, staff, and students with a Bowdoin-issued Mac.

Step-by-step instructions for recording a class or meeting using Zoom on an instructor's computer in a Bowdoin classroom equipped with a PTZ camera.

An overview of Zoom at Bowdoin — what it is, who can use it, how licensing works for faculty, staff, and students, when to consider Microsoft Teams instead, and what IT support is available.

How to find Zoom cloud recordings in Panopto — including where recordings land by default, how Canvas-scheduled meetings are stored separately, and what to do if you don't see a recording.

Explains how to record a Zoom meeting locally to your own device when cloud recording is not available (for example, on a student Basic account). Covers starting a local recording, where the file is saved, and what to do with it afterward.