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Explains how to open a mailbox that has been shared with you in Outlook for macOS, Classic Outlook for Windows, New Outlook for Windows, and Outlook on the web. Also covers how to make a shared mailbox appear under your own inbox in Outlook on the web. Applies to Bowdoin faculty, staff, and students.

Explains how to add a delegate to a mailbox and assign permission levels in Outlook on the web so another person can manage email, calendar, or tasks on the owner's behalf. Includes a reference guide to each available permission level. Applies to Bowdoin faculty and staff.

Bowdoin email is hosted on Microsoft 365, and Gmail does not have a working way to add a Microsoft 365 mailbox for ongoing, day-to-day reading. This article is for current Bowdoin account holders and explains why Gmail cannot connect to an active @bowdoin.edu mailbox, plus what mail apps and web tools to use instead. People leaving the college who want to migrate email should consult the article on leaving Bowdoin instead.

Explains why the "Something Went Wrong. We could not find a mailbox for this user" error appears when signing in to the old webmail address, and how to reach email at the correct Microsoft 365 addresses. Applies to Bowdoin account holders whose mailbox is in Microsoft 365.

Instructions for sharing an Outlook mail folder, sub-calendar, or contacts folder with another person, and for opening a folder someone has shared. Sharing requires granting permission in two places: the mailbox and the individual folder. Covers Outlook for Windows, Outlook for macOS, and Outlook on the web. Applies to Bowdoin faculty, staff, and students.

How to access and manage voicemail messages left on a department or shared Teams Calling phone line. Department voicemails are delivered to a Microsoft 365 Group mailbox and accessed through Outlook, not the Teams app.

What happens to a departing faculty or staff member's Bowdoin email, data, and technology when they leave or retire — including account disable timing, the no-forwarding policy, the 90-day mailbox deletion, manager-access rules requiring HR approval, how staff versus faculty data is handled, and the requirement to return Bowdoin-purchased equipment and stop using licensed software. Applies to departing faculty and staff.

Explains how to keep messages out of the Other tab in Outlook, either by turning off Focused Inbox entirely or by training Focused Inbox to always route certain messages to Focused. Also covers checking the Junk Email folder and reviewing rules that may move messages. Covers Outlook for Windows (classic and new), macOS, Outlook on the web, and Outlook for iOS and Android. Applies to anyone using a Microsoft 365 mailbox.

Instructions for exporting email and contacts from Outlook for Windows to a PST file. The exported file can be imported into another copy of Outlook or kept as an archive, which is useful before a Bowdoin email account is closed. Applies to Bowdoin students, faculty, and staff using the Outlook desktop app on Windows.

Explains what the Junk Mail folder is in Microsoft Outlook, how messages end up there, and how to check and manage it in Outlook Online and Outlook for Windows.

Explains what a Bowdoin account extension is, who can request one, and what access is provided during the extension period. Students are eligible for a one-time 90-day extension without approval; faculty and staff require prior approval. Extensions must be requested before the account is disabled and provide access to email and OneDrive only.

Explains how to export email and contacts to a file from Outlook for Mac so the information can be imported into another version of Outlook or another email program, or kept as an archive. Covers reverting to Legacy Outlook, exporting, and optionally converting the file for Apple Mail. Applies to Bowdoin students, faculty, and staff who are leaving Bowdoin.

Explains what happens to Bowdoin IT accounts, email, files, and technology for faculty and staff who have been granted Emeriti status. Covers the new Emeriti email address, what can be moved from the original account, Microsoft 365 access, VPN, data, equipment, and ongoing IT support.

Explains how to create an inbox rule in Outlook on the web to automatically filter incoming messages, for example by moving messages with a specific subject word to a folder. Covers opening rule settings, naming the rule, choosing conditions and actions, and saving. Applies to Bowdoin students, faculty, and staff.