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Troubleshooting steps for Bowdoin students, faculty, and staff who cannot connect to the GlobalProtect VPN, receive error messages, or can connect but cannot access Bowdoin resources such as Microwave from off campus.

Explains what Bowdoin's Virtual Private Network (VPN) service is, which resources require VPN when working off campus, which services do not require VPN, and where to find installation and setup guides for GlobalProtect.

How to print to a Bowdoin campus printer from off campus using the Bowdoin VPN. Covers connecting to the VPN, sending a print job, and releasing it through the PaperCut web portal when you return to campus or release remotely. Applies to all Bowdoin students, faculty, and staff on Bowdoin-issued computers.

Bowdoin College's official policy governing the use of Virtual Private Network (VPN) technology to access the Bowdoin network from off campus. Covers security requirements for remote computers, user and administrator responsibilities, and enforcement.

Step-by-step instructions for connecting to Bowdoin's VPN using the GlobalProtect app on a Mac. Covers first-time setup, connecting on subsequent uses, and disconnecting. Requires GlobalProtect to already be installed.

Step-by-step instructions for setting up and connecting to Bowdoin's VPN using the GlobalProtect app on an iPhone or iPad for the first time and on subsequent uses. Requires GlobalProtect to already be installed.

Step-by-step instructions for connecting to Bowdoin's VPN using the GlobalProtect app on a Windows 11 computer. Covers first-time setup, connecting on subsequent uses, and disconnecting. Requires GlobalProtect to already be installed.

Explains what eduroam is, how Bowdoin community members can use it on campus and at other institutions, whether it is secure, and how it relates to VPN when connecting away from campus.

Explains how Bowdoin students, faculty, and staff can use their Bowdoin credentials to connect to Wi-Fi at other colleges, universities, and research institutions that participate in the eduroam network. Covers what to expect, when VPN is still needed, and how to troubleshoot a failed connection.

Instructions for connecting to the Bowdoin HPC environment using SSH, the HPC Web Portal, JupyterLab, or RStudio. Covers SSH access from macOS and Linux, VPN requirements for off-campus use, and SSH configuration tips for dropped connections.

Azure course folders are cloud-based shared folders for Bowdoin courses, accessible from within an Azure Virtual Desktop or from any on-campus or VPN-connected computer. This article explains how to request an Azure course folder and how to connect to it.

How to release a held print job using the PaperCut web portal at papercut.bowdoin.edu. Covers signing in, viewing queued jobs, selecting a physical printer, and using the mobile release site on a phone or tablet. Useful when releasing at the printer is not possible or when you want to choose which printer your job prints to. Requires a Bowdoin account and connection to the Bowdoin network or VPN.

How to reinstall the PaperCut Client and Print Deploy applications on a Bowdoin-issued Mac or Windows 11 computer when they are missing or not working. Use the Self Service app (macOS) or Company Portal (Windows 11) to reinstall. Requires a Bowdoin username and password and a connection to the Bowdoin network or VPN.

How to install or delete campus printers on a Bowdoin-issued Mac or Windows 11 computer using the Print Deploy application. Covers printers that are installed automatically, how to manually add additional printers, and how to remove printers that are no longer needed. Requires being on campus or connected to the Bowdoin VPN.

Explains what happens to Bowdoin IT accounts, email, files, and technology for faculty and staff who have been granted Emeriti status. Covers the new Emeriti email address, what can be moved from the original account, Microsoft 365 access, VPN, data, equipment, and ongoing IT support.