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Students can view usernames and reset Multi-Factor Authentication (MFA) for Friends and Family members they've granted third-party access to in order to assist them with login issues they may encounter.

Explains how to reset or change your Bowdoin account password through the Okta portal, covering three scenarios: changing a known password, resetting a forgotten password using self-service recovery options, and requesting an assisted reset through the Service Desk.

How to reset the macOS printing system on a Bowdoin-issued Mac running Sequoia or Tahoe. Resetting the printing system clears all installed printers and returns the system to factory defaults, and is used as a last-resort fix for stubborn printing problems. Administrator access is required.

Steps to reset the login password of a Bowdoin Mac user account by starting up from macOS Recovery and using the FileVault recovery key. Intended for use when the standard password-reset steps do not succeed. Applies to Bowdoin-owned Macs with FileVault enabled.

Instructions for removing custom Domain Name System (DNS) servers on a Mac so it returns to the DNS settings provided automatically by the network. Applies to Bowdoin faculty, staff, and students who are experiencing slow browsing, name-resolution errors, or custom DNS settings that are not compatible with Bowdoin's network, on either Wi-Fi or Ethernet.

How to clear your saved PaperCut Client credentials after changing your Bowdoin password. If PaperCut keeps using your old password and won't let you sign in, you need to delete the saved authentication file on your Mac or Windows 11 computer.

Troubleshooting steps for a Mac when a printer appears paused, stuck "in use," or will not print new documents. Covers checking printer status, clearing stuck jobs, restarting, power cycling the printer, removing and re-adding the printer, and resetting the printing system as a last resort. Applies to anyone printing from a Mac.

Explains how to restore Okta Verify after a mobile device has been reset or wiped, erasing all apps and data. Covers the self-service path when other authentication factors are available and the assisted path when they are not.

How to fix "Stopped — Filter Failed" and "Unable to convert PostScript file" errors when printing PDFs on a Bowdoin-issued Mac. These errors typically appear after a macOS upgrade and are resolved by resetting the printing system and reinstalling printers using Print Deploy. Administrator access is required.

How to regain access to your Bowdoin account after getting a new phone when you no longer have access to your old device and cannot complete Okta Verify multi-factor authentication. Covers contacting IT to reset your Okta factor and re-enrolling Okta Verify on the new device.

Steps to troubleshoot the Outlook mobile app when it crashes, shows a white screen, or has trouble sending or receiving email on iOS or Android. Covers checking the network connection, restarting and updating the app, freeing storage, reinstalling, and resetting the account. Applies to anyone using the Outlook app on a phone or tablet.

How to reset and return a Bowdoin-issued student laptop when leaving the college before graduation. Covers erasing the device using macOS, packaging instructions, and the mailing address for shipped returns.

Instructions for adding a recovery email address and optional mobile phone number to your Okta account at Bowdoin. This information is used for password resets and other account security functions and is not visible to Bowdoin IT staff.

How to download a library eBook from Ebook Central and open it offline in Adobe Digital Editions, now that sign-in uses a ByteBooks ID instead of an Adobe ID. Covers the two accounts you need, the six-digit email code, and resetting a forgotten ByteBooks password.

How to reset and return a Bowdoin-issued student laptop when leaving the college before graduation. Covers erasing the device using macOS, packaging instructions, and the mailing address for shipped returns.