PaperCut Printing

What This Service Is

PaperCut is Bowdoin's print management platform. It handles authentication, job queuing, and billing for all campus multi-function devices (MFDs) and network printers — in residence halls, libraries, and departmental offices. Every print job on campus goes through PaperCut, whether you're printing from a Bowdoin MacBook, a personal laptop, or a mobile device. PaperCut also manages scanning from campus MFDs to destinations including email, OneDrive, and Microsoft Teams.

Who It's For

All Bowdoin students, faculty, and staff can use the service offerings on this page. Note the following restrictions:

  • Requests to add or manage cost centers are restricted to faculty and staff.
  • Request Additional Print Funds is available to students only.
  • The Library guest balance tool is available to Library staff only.

How to Get Started

Use the buttons on this page or the links in the Service Offerings section to submit a request. Not sure which to use? Use the guide below:

  • Having trouble with PaperCut software on your computer (PaperCut Client, Print Deploy, or printing from a personal or mobile device)? Use Request PaperCut Software Help.
  • Need to set up or change departmental print charging for your department? Use Manage a PaperCut Cost Center.
  • Want to change how a campus printer behaves by default (duplex, grayscale, finishing options)? Use Request Printer Configuration Changes.
  • Need to set up printing access for a campus visitor or guest without a Bowdoin account? Use Request Guest Printing Access.
  • Are you a student whose PaperCut balance has dropped below $3.00? Use Request Additional Print Funds.
  • Is a printer broken, offline, or does it need to be installed, moved, or retired? See Report Printer Issue or Request a Printer Service.
  • Need help with scanning from a campus MFD, or want to add a new scan destination? See PaperCut Scanning.
Note: Before submitting a ticket, check the Related Articles section — many common printing problems can be resolved with the self-service steps in the Knowledge Base.

Not What You're Looking For?

This service covers PaperCut software, cost centers, printer settings, guest access, and student print funds. If your need is listed below, you're in the wrong place — use the linked service instead:

  • A printer is broken, offline, jammed, or needs to be installed, moved, or retired — see Report Printer Issue or Request a Printer Service.
  • Scanning from a campus MFD (scan to email, scan to OneDrive, scan to Teams, or adding a new scan destination) — see PaperCut Scanning.
  • Scanning from a desktop scanner (not a PaperCut MFD) — use the general device support request under Devices, Printing & Scanning.

Service Promise

Most requests are acknowledged within 1 business day and resolved within 2–3 business days. Printer outages affecting multiple users are prioritized. For urgent issues during business hours, contact the Service Desk at (207) 725-3030 or servicedesk@bowdoin.edu.

Provided By

IT Client Services & Technology. For urgent printing issues during Service Desk hours, call (207) 725-3030.

 
Request PaperCut Software Help Manage a PaperCut Cost Center Request Printer Configuration Changes Request Guest Printing Access Request Additional Print Funds Scanning Requests

Related Articles (4)

Charging a Cost Center for Copies From a Multi-Function Device (MFD)
Instructions for charging copies made on a campus multi-function device (MFD) to a department project code or account using PaperCut. Explains how to select an account before copying and clarifies that department charges track usage for accounting purposes only — they do not deduct from OneCard funds.
Charging a department code when printing in PaperCut
How to charge a print job to a department or shared account instead of your personal PaperCut balance. Faculty, staff, and authorized student workers can select a shared account at the time of printing, once their access to that account has been set up by IT.
PaperCut Print Troubleshooting
Troubleshooting the PaperCut print workflow on a Bowdoin-issued Mac, iPad, or Windows 11 computer. Covers jobs that won't print, jobs stuck in the queue, releasing from the web portal, balance or quota errors, blank pages, and unresponsive release stations. For PaperCut Client software problems, see PaperCut Client Troubleshooting.
Printer (Device) Information
Information on printer names and locations as they are added in to PaperCut.

Service Offerings (6)

PaperCut Software Help
Get help with PaperCut software — PaperCut Client, Print Deploy, or printing from a personal or mobile device. For physical printer problems, use Report Printer Issue instead.
Add to or remove from PaperCut cost center
Request to add or remove people from a PaperCut cost center, or to create, modify, or remove a cost center for departmental print charging. Faculty and staff only.
PaperCut Printer Request
Request changes to how a campus network printer behaves — default duplex, grayscale, finishing options, or a custom print queue. Not for reporting broken printers or installing new ones.
Guest Printing Request
Set up temporary PaperCut printing access for a campus visitor or guest without a Bowdoin account. Primarily used for the Hawthorne-Longfellow Library. Not for Bowdoin community members.
Request Additional PaperCut Funds
Students with a PaperCut balance below $3.00 can request $3.00 in additional free print funds for coursework. Approval required. Not for faculty or staff.
PaperCut Scanning Requests
Link to a series of service offerings related to PaperCut Scanning