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Basic troubleshooting and etiquette steps when using classroom technology.

Information on how to request event technology assistance for an event.

A glossary of technology terms and devices used for and during events.

Information on energy and water consumption by artificial intelligence and other technologies such as video streaming and printing.

Information on how to navigate the Support Portal service catalog and create a work request (ticket) to Information Technology.

Information on surveys generated from closed ticket requests from Information Technology that will begin on March 10, 2021

The Bowdoin College Student Digital Excellence Commitment (DExC) Technology Agreement. Outlines student responsibilities for the use, care, and return of the college-issued Technology Kit, including policies on appropriate use, software, loss or theft, device ownership, and Mobile Device Management (MDM).

Explains how new Bowdoin employees receive IT technology such as a laptop and monitor, how eligibility is determined, and what supervisors should do to ensure technology is ready when a new hire starts.

Frequently asked questions for Bowdoin students about the Digital Excellence Commitment (DExC) program, including what technology is provided, warranty coverage, device ownership, Apple ID requirements, and Bowdoin's use of Mobile Device Management (MDM).

Explains how to borrow technology equipment from the Bowdoin IT Loaning Center, including what devices are available, loan duration, pickup location, and how to submit a borrowing request. For faculty, staff, and students.

Anyone at Bowdoin College seeking technology information or assistance can visit the main IT website at https://bowdoin.edu/IT for general resources, or access the Bowdoin Support Site at https://support.bowdoin.edu to find help articles, submit requests, and track support tickets. Both sites are accessible from any device and require users to sign in with their Bowdoin credentials for personalized support.

Information about the policies and procedures for Event Technology Services regarding audio/video (AV) needs for events on campus. This may also be references as the ETS Handbook.

Overview of all ways to contact Bowdoin IT for technology support, including walk-in, phone, live chat, and email options. Includes current hours for the Tech Hub, Service Desk, and live chat. Applies to all students, faculty, and staff.

Explains what technology Bowdoin provides to eligible hybrid and fully remote employees, what the College's expectations are for equipment use, and how to notify IT when taking equipment off campus. For faculty and staff with approved hybrid or remote work arrangements.

Describes the current technology provided to incoming Bowdoin students through the Digital Excellence Commitment (DExC) program. Lists the MacBook Pro and iPad Mini specifications, included accessories, and AppleCare+ warranty coverage. Updated annually before each Orientation.