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Emergency phones, or blue-light phones, are scattered across campus and are available for use by anyone walking by needing assistance.

Green-stripe phones are analogue telephones located in multiple locations in each building that are designed to function in the case of a network outage or power failure. Green stripe phones are not the same as emergency, blue-light phones.

The following is just an example of what you can request assistance with:

Report a broken of damaged phone (non-green stripe phones)
Report an issue with Teams Calling
Request a Teams Phone

Get help signing in to Bowdoin systems, setting up or fixing multi-factor authentication (Okta Verify), adding backup sign-in methods, and resolving apps that aren't showing correctly in your Okta dashboard.

Locked out of your Bowdoin account and can't fix it yourself? Request emergency help here — for a forgotten password you can't reset, no working authentication device, or both. You do not need to be signed in to submit this. Identity is verified in person or by live video before access is restored.

Request assistance with multi-factor authentication using Okta

Coordinates the IT side of office and workspace moves — disconnecting and reconnecting computers and peripherals, capturing monitor-arm needs, and adding an analog line for a relocated fax-capable MFD. Facilities Management moves the physical equipment; the Service Desk handles the technical reconnection. Printer and MFD moves are handled by the Printers & Hardware service.

Zoom is one of Bowdoin's supported web-conferencing platforms. Faculty are licensed automatically; staff and students have a 40-minute account and can request a Pro, Large Meeting, or Webinar license here. Also report Zoom problems or get help using Zoom in a classroom.

Look up contact information for people and departments at Bowdoin. Opens the online directory — no ticket needed. You'll see more detail when signed in or on the campus network.

Request new, or support for, room calendars.

Campus Wi-Fi covers connecting to Bowdoin's wireless networks (BOWDOIN, eduroam, BOWDOIN-GUEST, BOWDOIN-PSK), reporting Wi-Fi problems, registering game consoles and smart devices, and arranging guest access.

Wired Network covers physical network connections across campus — reporting broken ports, activating or installing jacks, requesting static IPs/DNS names/DHCP reservations, and registering wired devices.

Report a network outage affecting a whole room, floor, building, or area — when many people or an entire space have lost wired or wireless connectivity.

Use this request to add a Teams-compatible Poly desk phone to your Bowdoin office.