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Services or Offerings?
Report Damaged or Broken DExC (Student) Device
  1. Services
  2. Devices, Printing, Scanning, Software, & AI
Report a broken or damaged student Laptop, iPad, Magic Keyboard, or Apple Pencil.
Trouble logging in to Xfinity on Campus
  1. Services
  2. Telephone, TV, & Virtual Meetings
  3. Television
Xfinity on Campus or XoC is a service which allows students the ability to stream live TV to laptops, desktops, mobile devices and Roku devices. If you are experiencing issues logging in to Xfinity on Campus, use this form to let us know.
Request macOS or Software Help with DExC Devices
  1. Services
  2. Devices, Printing, Scanning, Software, & AI
Request help with macOS or with software related to or provided through DExC for students.
DExC: Request early access to software updates/upgrades for macOS
  1. Services
  2. Devices, Printing, Scanning, Software, & AI
  3. Software and Apps
Students can request access to Apple-released software updates and upgrades when publicly available.
Tool: Lookup Device Ownership
  1. Services
  2. Devices, Printing, Scanning, Software, & AI
  3. Online Support Tools
Lookup form designed for Bowdoin Security to use to lookup device ownership in the event of items being turned in to lost and found.
Loaning Center Equipment Request
  1. Services
  2. Devices, Printing, Scanning, Software, & AI
  3. Borrowing Equipment
Request to borrow computer technology (computer, iPad, digital projector) for the IT Loaning Center through this service.
Sign-In & Account Access
  1. Services
  2. Accounts, Passwords, IDs & Access
  3. Signing In & Passwords
Get help signing in to Bowdoin systems, setting up or fixing multi-factor authentication (Okta Verify), adding backup sign-in methods, and resolving apps that aren't showing correctly in your Okta dashboard.
Classroom & Lab Technology Orientation, Training & Consults
  1. Services
  2. Classrooms, Conference Rooms, & Meeting Spaces
Classroom Technical Services provides orientation, training, and consults for Bowdoin's 75+ classroom and computer lab spaces — from learning a room's equipment, to running Zoom or Teams in a room, to getting hands-on help for a specific hybrid class or event.
Campus Wi-Fi
  1. Services
  2. Internet & Networking
Campus Wi-Fi covers connecting to Bowdoin's wireless networks (BOWDOIN, eduroam, BOWDOIN-GUEST, BOWDOIN-PSK), reporting Wi-Fi problems, registering game consoles and smart devices, and arranging guest access.
PaperCut Printing
  1. Services
  2. Devices, Printing, Scanning, Software, & AI
  3. Printing and Scanning/Copying
Bowdoin's PaperCut print management platform. Request software help, manage cost centers, configure printers, set up guest access, or request additional student print funds.
Report Laptop Damage
  1. Services
  2. Devices, Printing, Scanning, Software, & AI
  3. Report Damaged or Broken DExC (Student) Device
Request repair support for a DExC student laptop
Request a Pre-Event Room Test
  1. Services
  2. Classrooms, Conference Rooms, & Meeting Spaces
  3. Classroom & Lab Technology Orientation, Training & Consults
Book time to test the technology in a classroom or lab before a real session — confirm your laptop connects, displays and audio work, and any web-conferencing or recording setup behaves as expected.
Set Up MFA on a New or Replacement Device
  1. Services
  2. Accounts, Passwords, IDs & Access
  3. Signing In & Passwords
  4. Sign-In & Account Access
Get help setting up multi-factor authentication (Okta Verify) after getting a new or replacement phone or device.
Add Another Authentication Method
  1. Services
  2. Accounts, Passwords, IDs & Access
  3. Signing In & Passwords
  4. Sign-In & Account Access
Get help adding a backup or additional way to sign in — a second device, YubiKey, Touch ID, Windows Hello, FastPass, or another authenticator.
Request Classroom or Lab Orientation
  1. Services
  2. Classrooms, Conference Rooms, & Meeting Spaces
  3. Classroom & Lab Technology Orientation, Training & Consults
Request a one-on-one or small-group walkthrough of the equipment in a specific Bowdoin classroom or computer lab — presentation, audio, projection, displays, and more.