Microsoft Teams Calls

You can use Teams to make and receive phone calls from the Teams app on your computer, the Teams app on your phone, or on a Teams phone.

Once Teams calling has been enabled for your account, you can use the Teams app to make and receive calls. There are also physical Teams phones available for use if you prefer to have a separate phone.

Below are step-by-step guides for accomplishing specific Teams calling tasks, regardless of the platform you're using to make the call (computer, smart phone, or Teams phone).

How-to Guides to Teams Calls

Set-up

Teams Physical Phone First Time Setup

Enabling the Phone Lock on the Poly Phone for Teams

Using Teams Calls

Making Calls (Including International Calls)

Working with Calls: Mute, Transfer and Hold functions

Settings: Call Answering

Managing Teams Calls Notifications/Ring - Availability Settings

Call Delegation

Call Forwarding and Also Ring

Using Speed Dial Settings to View User Availability/ Presence

Managing Call Groups in Teams Calling

Settings: Notifications and Rings

Configuring Teams Calls in an office environment

Set Teams quiet hours to hide notifications while at home or away

Voice Mail

Voice Mail Settings

Access Voice Mails Left on a Shared/Dept Line

Recording a Voice Mail Greeting in Teams

Changing the Voice Mail Greeting for a Dept. or Shared Teams Calling Line

Parking Calls

Using Parked Calls to Transfer Calls from Common Area Phone