Popular Services

Can't find what you're looking for? Click use this service to create a ticket.

Bowdoin family and friends who are need assistance with Workday can request support.

Request access to a shared network folder, or ask to have access removed. Used for the department and shared drives IT manages.

Bowdoin's PaperCut print management platform. Request software help, manage cost centers, configure printers, set up guest access, or request additional student print funds.

Report a broken or damaged student Laptop, iPad, Magic Keyboard, or Apple Pencil.

Let IT know a new employee is coming so we can prepare their technology and account ahead of their start date. For hiring managers.

Zoom is one of Bowdoin's supported web-conferencing platforms. Faculty are licensed automatically; staff and students have a 40-minute account and can request a Pro, Large Meeting, or Webinar license here. Also report Zoom problems or get help using Zoom in a classroom.

Shared Bowdoin email addresses are available for a variety of purposes, usually to act as a mailbox with which to receive messages from across campus for specific purposes.

Campus Wi-Fi covers connecting to Bowdoin's wireless networks (BOWDOIN, eduroam, BOWDOIN-GUEST, BOWDOIN-PSK), reporting Wi-Fi problems, registering game consoles and smart devices, and arranging guest access.

The OneCard is Bowdoin's official campus ID card, used for building and door access, dining, the library, and more. The OneCard office handles card issuance, physical access permissions, key distribution, and vendor and department card issues. Use this service to submit any OneCard request to the OneCard office.

Look up contact information for people and departments at Bowdoin. Opens the online directory — no ticket needed. You'll see more detail when signed in or on the campus network.

Report a campus printer problem or request a printer to be installed, moved, or retired. Faculty and staff only.

Bowdoin's VPN (GlobalProtect) lets faculty, staff, and students securely reach campus-only resources from off campus. Covers getting help, contractor/guest access, and setup information.

Emergency phones, or blue-light phones, are scattered across campus and are available for use by anyone walking by needing assistance.

GraphPad Prism is not available for campus-wide use. A small number of licenses are available for faculty individual use. You can make a request for a license key using this request form.

Request help installing software or request a quote or to purchase new software.

Request a physical security token, or replace one that's been lost, stolen, damaged, or has a dead battery. Hardware tokens are for people who can't use a smartphone app for multi-factor authentication.

The College's current license agreements provide for faculty, administrative staff and students to download and install all Adobe products on Bowdoin-issued computers, personal computers or iPad OS.

Request that IT locate and mark underground network and fiber utilities before any digging or excavation on campus. Submit at least 7 days ahead.

Digital Signage is Bowdoin's service for publishing announcements and content to campus displays through the Carousel platform. Request help with a sign, manage who can publish, or request a new display.

Request help managing a new system implementation or an IT-related project for your department.

Locked out of your Bowdoin account and can't fix it yourself? Request emergency help here — for a forgotten password you can't reset, no working authentication device, or both. You do not need to be signed in to submit this. Identity is verified in person or by live video before access is restored.

Get help signing in to Bowdoin systems, setting up or fixing multi-factor authentication (Okta Verify), adding backup sign-in methods, and resolving apps that aren't showing correctly in your Okta dashboard.

Information on when and how to ask for technology assistance for an event.