Popular Services
Can't find what you're looking for? Click use this service to create a ticket.
Claude is Anthropic's AI assistant, available to Bowdoin students, faculty, and staff. Use this service to request access to the Claude apps and tools, request Claude for a course, get a consultation, change funding or usage limits, or report a problem.
Bowdoin's PaperCut print management platform. Request software help, manage cost centers, configure printers, set up guest access, or request additional student print funds.
The OneCard is Bowdoin's official campus ID card, used for building and door access, dining, the library, and more. The OneCard office handles card issuance, physical access permissions, key distribution, and vendor and department card issues. Use this service to submit any OneCard request to the OneCard office.
Information on when and how to ask for technology assistance for an event.
Classroom Technical Services provides orientation, training, and consults for Bowdoin's 75+ classroom and computer lab spaces — from learning a room's equipment, to running Zoom or Teams in a room, to getting hands-on help for a specific hybrid class or event.
Report a broken or damaged student Laptop, iPad, Magic Keyboard, or Apple Pencil.
Request help managing a new system implementation or an IT-related project for your department.
Request access to a shared network folder, or ask to have access removed. Used for the department and shared drives IT manages.
The following is just an example of what you can request assistance with:
Report a broken of damaged phone (non-green stripe phones)
Report an issue with Teams Calling
Request a Teams Phone
Look up contact information for people and departments at Bowdoin. Opens the online directory — no ticket needed. You'll see more detail when signed in or on the campus network.
Request permission to use a campus application, or to perform specific tasks within one. (Note: Some applications have their own request process)
For app access only — file, folder, and shared mailbox access have their own requests.
Request computer assistance for current Bowdoin faculty or staff.
Zoom is one of Bowdoin's supported web-conferencing platforms. Faculty are licensed automatically; staff and students have a 40-minute account and can request a Pro, Large Meeting, or Webinar license here. Also report Zoom problems or get help using Zoom in a classroom.
Request service for issues relating to any conference room, classroom or other room with AV technology. This can include the computer, projectors, audio issues, bluray players, etc.
LibreChat is Bowdoin's open-source gateway to a range of generative AI models, deployed by IT to give faculty, staff, and students secure, lower-cost access. Use this service to get help, submit a bug, share feedback, or (for students) complete the course that grants access.
Let IT know a new employee is coming so we can prepare their technology and account ahead of their start date. For hiring managers.
Campus Wi-Fi covers connecting to Bowdoin's wireless networks (BOWDOIN, eduroam, BOWDOIN-GUEST, BOWDOIN-PSK), reporting Wi-Fi problems, registering game consoles and smart devices, and arranging guest access.
A single front door for faculty seeking guidance, hands-on help, or a thinking partner for the technology behind their teaching and research — course tools and the LMS, classroom and instructional technology, accessibility, research software, data tools, and specialized computing. Routes to the requestor's Academic Technology Consultant (ATC) liaison.
Request to borrow computer technology (computer, iPad, digital projector) for the IT Loaning Center through this service.
Request changes to your Bowdoin account, extend an account before you leave, re-enable an account after rehire, or update how you appear in the online directory.
Training is required for CMS access. Learn more about signing up.
Shared Bowdoin email addresses are available for a variety of purposes, usually to act as a mailbox with which to receive messages from across campus for specific purposes.
Bowdoin family and friends who are need assistance with Workday can request support.