Popular Services
Can't find what you're looking for? Click use this service to create a ticket.
Claude is Anthropic's AI assistant, available to Bowdoin students, faculty, and staff. Use this service to request access to the Claude apps and tools, request Claude for a course, get a consultation, change funding or usage limits, or report a problem.
Bowdoin's PaperCut print management platform. Request software help, manage cost centers, configure printers, set up guest access, or request additional student print funds.
Bowdoin's VPN (GlobalProtect) lets faculty, staff, and students securely reach campus-only resources from off campus. Covers getting help, contractor/guest access, and setup information.
The OneCard is Bowdoin's official campus ID card, used for building and door access, dining, the library, and more. The OneCard office handles card issuance, physical access permissions, key distribution, and vendor and department card issues. Use this service to submit any OneCard request to the OneCard office.
Request changes to your Bowdoin account, extend an account before you leave, re-enable an account after rehire, or update how you appear in the online directory.
Information on when and how to ask for technology assistance for an event.
Classroom Technical Services provides orientation, training, and consults for Bowdoin's 75+ classroom and computer lab spaces — from learning a room's equipment, to running Zoom or Teams in a room, to getting hands-on help for a specific hybrid class or event.
Report a broken or damaged student Laptop, iPad, Magic Keyboard, or Apple Pencil.
Get help signing in to Bowdoin systems, setting up or fixing multi-factor authentication (Okta Verify), adding backup sign-in methods, and resolving apps that aren't showing correctly in your Okta dashboard.
Request to borrow computer technology (computer, iPad, digital projector) for the IT Loaning Center through this service.
Request service for issues relating to any conference room, classroom or other room with AV technology. This can include the computer, projectors, audio issues, bluray players, etc.
Hardware Purchasing is how Bowdoin faculty, staff, and departments buy computers, monitors, peripherals, and other equipment through IT. Request a quote to compare options, or request a purchase when you know what you need. Routine faculty and staff computer replacement runs through the annual Computer Allocation Process.
General requests for Microsoft Teams itself, including troubleshooting, requesting internal Teams apps, etc.
Request computer assistance for current Bowdoin faculty or staff.
Look up contact information for people and departments at Bowdoin. Opens the online directory — no ticket needed. You'll see more detail when signed in or on the campus network.
Campus Wi-Fi covers connecting to Bowdoin's wireless networks (BOWDOIN, eduroam, BOWDOIN-GUEST, BOWDOIN-PSK), reporting Wi-Fi problems, registering game consoles and smart devices, and arranging guest access.
Request a physical security token, or replace one that's been lost, stolen, damaged, or has a dead battery. Hardware tokens are for people who can't use a smartphone app for multi-factor authentication.
Request help installing software or request a quote or to purchase new software.
Emergency phones, or blue-light phones, are scattered across campus and are available for use by anyone walking by needing assistance.
A single front door for faculty seeking guidance, hands-on help, or a thinking partner for the technology behind their teaching and research — course tools and the LMS, classroom and instructional technology, accessibility, research software, data tools, and specialized computing. Routes to the requestor's Academic Technology Consultant (ATC) liaison.
Canvas is a web-based tool which students and faculty use to share educational resources with each other. Use the form on this page to request a new feature or to report a software bug.