Popular Services
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Bowdoin's PaperCut print management platform. Request software help, manage cost centers, configure printers, set up guest access, or request additional student print funds.
The OneCard is Bowdoin's official campus ID card, used for building and door access, dining, the library, and more. The OneCard office handles card issuance, physical access permissions, key distribution, and vendor and department card issues. Use this service to submit any OneCard request to the OneCard office.
Bowdoin's VPN (GlobalProtect) lets faculty, staff, and students securely reach campus-only resources from off campus. Covers getting help, contractor/guest access, and setup information.
Request computer assistance for current Bowdoin faculty or staff.
The College's current license agreements provide for faculty, administrative staff and students to download and install all Adobe products on Bowdoin-issued computers, personal computers or iPad OS.
Requests related to Bowdoin faculty, staff, and student person accounts.
Emergency phones, or blue-light phones, are scattered across campus and are available for use by anyone walking by needing assistance.
Requests for accounts other than standard faculty, staff accounts such as contractors, guests, or collaborators
Microsoft 365 Groups and Distribution Groups are email lists with slight differences in their functionality. Microsoft 365 Groups are replacing Mailman and have similar functionality. To request assistance with groups or distribution groups, or to make a request to create or delete a group, use this choice.
Request help installing software or request a quote or to purchase new software.
Bowdoin family and friends who are need assistance with Workday can request support.
Request or remove access to many applications.
Note: Some applications have their own request processes and may not be available from this service
Shared Bowdoin email addresses are available for a variety of purposes, usually to act as a mailbox with which to receive messages from across campus for specific purposes.
Report a broken or damaged student Laptop, iPad, Magic Keyboard, or Apple Pencil.
Requests related to network files or folders
Zoom is one of Bowdoin's supported web-conferencing platforms. Faculty are licensed automatically; staff and students have a 40-minute account and can request a Pro, Large Meeting, or Webinar license here. Also report Zoom problems or get help using Zoom in a classroom.
Request support, provide feedback, or make an enhancement request for LibreChat.
The following is just an example of what you can request assistance with:
Report a broken of damaged phone (non-green stripe phones)
Report an issue with Teams Calling
Request a Teams Phone
Information on when and how to ask for technology assistance for an event.
Campus Wi-Fi covers connecting to Bowdoin's wireless networks (BOWDOIN, eduroam, BOWDOIN-GUEST, BOWDOIN-PSK), reporting Wi-Fi problems, registering game consoles and smart devices, and arranging guest access.
Request help managing a new system implementation or an IT-related project for your department.
A single front door for faculty seeking guidance, hands-on help, or a thinking partner for the technology behind their teaching and research — course tools and the LMS, classroom and instructional technology, accessibility, research software, data tools, and specialized computing. Routes to the requestor's Academic Technology Consultant (ATC) liaison.
Request pickup of Bowdoin-issued electronics for disposal, recycling, or re-issue, or notify IT that Bowdoin equipment is leaving campus for work-from-home use. To disconnect and reconnect equipment for an office move, use the Office Moves & Equipment Setup service instead.