Popular Services

Can't find what you're looking for? Click use this service to create a ticket.

Bowdoin family and friends who are need assistance with Workday can request support.

Request access to a shared network folder, or ask to have access removed. Used for the department and shared drives IT manages.

Information on when and how to ask for technology assistance for an event.

Zoom is one of Bowdoin's supported web-conferencing platforms. Faculty are licensed automatically; staff and students have a 40-minute account and can request a Pro, Large Meeting, or Webinar license here. Also report Zoom problems or get help using Zoom in a classroom.

The OneCard is Bowdoin's official campus ID card, used for building and door access, dining, the library, and more. The OneCard office handles card issuance, physical access permissions, key distribution, and vendor and department card issues. Use this service to submit any OneCard request to the OneCard office.

Report a broken or damaged student Laptop, iPad, Magic Keyboard, or Apple Pencil.

Claude is Anthropic's AI assistant, available to Bowdoin students, faculty, and staff. Use this service to request access to the Claude apps and tools, request Claude for a course, get a consultation, change funding or usage limits, or report a problem.

Bowdoin's PaperCut print management platform. Request software help, manage cost centers, configure printers, set up guest access, or request additional student print funds.

Look up contact information for people and departments at Bowdoin. Opens the online directory — no ticket needed. You'll see more detail when signed in or on the campus network.

Campus Wi-Fi covers connecting to Bowdoin's wireless networks (BOWDOIN, eduroam, BOWDOIN-GUEST, BOWDOIN-PSK), reporting Wi-Fi problems, registering game consoles and smart devices, and arranging guest access.

A single front door for faculty seeking guidance, hands-on help, or a thinking partner for the technology behind their teaching and research — course tools and the LMS, classroom and instructional technology, accessibility, research software, data tools, and specialized computing. Routes to the requestor's Academic Technology Consultant (ATC) liaison.

Request help managing a new system implementation or an IT-related project for your department.

Request that IT locate and mark underground network and fiber utilities before any digging or excavation on campus. Submit at least 7 days ahead.

Let IT know a new employee is coming so we can prepare their technology and account ahead of their start date. For hiring managers.

Bowdoin's VPN (GlobalProtect) lets faculty, staff, and students securely reach campus-only resources from off campus. Covers getting help, contractor/guest access, and setup information.

Shared Bowdoin email addresses are available for a variety of purposes, usually to act as a mailbox with which to receive messages from across campus for specific purposes.

Classroom Technical Services provides orientation, training, and consults for Bowdoin's 75+ classroom and computer lab spaces — from learning a room's equipment, to running Zoom or Teams in a room, to getting hands-on help for a specific hybrid class or event.

LibreChat is Bowdoin's open-source gateway to a range of generative AI models, deployed by IT to give faculty, staff, and students secure, lower-cost access. Use this service to get help, submit a bug, share feedback, or (for students) complete the course that grants access.

Box is used by some departments in order to work with student employees on departmental materials. Department employee who need to be able to share folders and invite collaborators in Box need to request co-owner access to their department's Box folder. Student employee access is automatic from HR and access should not be requested through this process.

Report a campus printer problem or request a printer to be installed, moved, or retired. Faculty and staff only.

Digital Signage is Bowdoin's service for publishing announcements and content to campus displays through the Carousel platform. Request help with a sign, manage who can publish, or request a new display.

The College's current license agreements provide for faculty, administrative staff and students to download and install all Adobe products on Bowdoin-issued computers, personal computers or iPad OS.

Request help installing software or request a quote or to purchase new software.