Popular Services

Can't find what you're looking for? Click use this service to create a ticket.


Report a broken or damaged Laptop, iPad, Magic Keyboard, or Apple Pencil.


Bowdoin has a large range of software titles available to faculty and staff that can be used for anything from office productivity to research. You can request an installation of a software title from here.


If you would like to use a 2-step hardware token or have been assigned a 2-Step USB token but it has been lost, stolen or damaged, use this service to request a new one be assigned and configured for you.


The following is just an example of what you can request assistance with:

Report a broken of damaged phone (non-green stripe phones)
Report an issue with Teams Calling
Request a Teams Phone


Requests related to Bowdoin faculty, staff, and student person accounts.


Submit service requests for the main Bowdoin website.


Request help managing a new system implementation or an IT-related project for your department.


Requests for accounts other than standard faculty, staff accounts such as contractors or temporary accounts.


Information on when and how to ask for AV assistance for an event.


Request card access and/or keys for an individual or group.


VPN access may be available to faculty, staff, students and some research assistants. If you would like to request access, use the form attached to this service.


Request assistance with PaperCut or with general printing services.


Emergency phones, or blue-light phones, are scattered across campus and are available for use by anyone walking by needing assistance.


Request the purchase of a Zoom webinar license.


Box is used by some departments in order to work with student employees on departmental materials. Department employee who need to be able to share folders and invite collaborators in Box need to request co-owner access to their department's Box folder. Student employee access is automatic from HR and access should not be requested through this process.


The College's current license agreements provide for faculty, administrative staff and students to download and install all Adobe products on Bowdoin-issued computers, personal computers or iPad OS.


Email is used as a major form of communication in our world today and we often rely heavily on the fact that it should simply work. Unfortunately, email is also a very technical concept and has a lot of moving parts that can cause it to fail. This service request form gives you the opportunity to let us know that you're experiencing an issue with your email so we can quickly direct the request to the right person or group to help resolve the issue quickly.


Request assistance for a non-student laptop or desktop computer.


Faculty and staff can request a pickup of Bowdoin-issued computer hardware or consumer electronics to be disposed of, recycled or re-issued elsewhere on campus.


Bowdoin College provides a state of the art wireless network available from in every building and in most outdoor spaces. Access is available for every current faculty, staff and student by authenticating with your Bowdoin username and password on any device. If you are experiencing an issue connecting to wireless or are having other wireless issues, let us know.