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How to configure Quiet Hours and Quiet Days in the Teams mobile app to automatically stop call and message notifications during evenings, weekends, or personal time.

Instructions for configuring Zoom's waiting room settings to support virtual office hours or conversation hours, so individual student meetings stay private while others wait their turn.

An overview of the tools available at Bowdoin for scheduling faculty and staff office hours — including Microsoft Personal Bookings, Microsoft Bookings, Campus Groups Meeting Scheduler, and the Canvas Scheduler.

IT support options outside of regular Tech Hub and Service Desk hours. Covers 24/7 general software support via Alithya, how to report a campus-wide IT emergency after hours, and what qualifies as an IT emergency.

Overview of all ways to contact Bowdoin IT for technology support, including walk-in, phone, live chat, and email options. Includes current hours for the Tech Hub, Service Desk, and live chat. Applies to all students, faculty, and staff.

Explains PaperCut's 48-hour print job hold policy at Bowdoin. Covers why jobs are held, when they expire, what happens to charges when a job expires, and what to do if a job disappears before you could release it. Applies to all Bowdoin students, faculty, and staff.

A complete walkthrough for setting up a Microsoft Bookings calendar so students or others can self-schedule appointments during office hours. Covers logging in, creating the calendar, configuring business settings and services, setting up the staff profile, and publishing the booking page. Applies to Bowdoin faculty and staff, who get Microsoft Bookings at no additional cost with their Microsoft 365 account.

Information about the Tech Hub, Bowdoin IT's walk-up support service located in Smith Union. Covers who the Tech Hub supports, what services it offers, operating hours, and how to make an appointment or join the waitlist.

Overview of on-campus shared workspace options available to Bowdoin employees with hybrid or alternative work arrangements. Covers available space types at Maine Street Station, access hours, and how to get to the booking instructions. For benefits-eligible Bowdoin employees with approved alternative work arrangements or want a temporary change in venue.

Instructions for campus visitors connecting to the BOWDOIN-GUEST wireless network. Explains the registration process, the 24-hour access period, what services are and are not available, and a known workaround for Windows devices.

An overview of Druva inSync, the endpoint backup software Bowdoin uses to back up faculty and staff laptops and desktops. Explains how inSync backs up data to encrypted cloud storage every four hours, what it does not back up, and how backups are restored to a replacement computer.

How faculty can request caption editing for course videos in Panopto and Zoom. Explains that Bowdoin's caption editors correct the automatic (ASR) captions directly in Panopto within 48 hours after a request is submitted, and why captions benefit all students. Applies to faculty who use video in their courses.

Steps for faculty and staff to change how often Druva inSync backs up a Bowdoin computer. By default inSync backs up every four hours; after the initial backup completes, the interval can be adjusted from the app settings.

Step-by-step instructions for returning a Bowdoin College-issued laptop or iPad to the Tech Hub. Covers what to do before bringing in the device, what to bring, and what happens to the device and its data after it is returned.

Explains how to get back into your Bowdoin account when you're locked out and can't fix it yourself — whether because you've forgotten your password or have no working multi-factor authentication (MFA) device. Covers preventing lockouts by setting up a backup method, and the assisted path, which requires an in-person or live video identity check before access is restored.