Articles to help troubleshoot printing on campus.
How to fix "Stopped — Filter Failed" and "Unable to convert PostScript file" errors when printing PDFs on a Bowdoin-issued Mac. These errors typically appear after a macOS upgrade and are resolved by resetting the printing system and reinstalling printers using Print Deploy. Administrator access is required.
How to fix a PDF that prints only an error page or garbled output instead of the actual document. This is usually caused by corrupt or modified PDF data, often from Adobe Acrobat, and is resolved by re-exporting the PDF through macOS Preview before printing.
Step-by-step troubleshooting guide for the PaperCut Client application on Bowdoin-issued Macs and Windows 11 computers. Covers how to check whether the client is running, how to start it manually, and how to repair or reinstall it when print jobs don't appear at the release station.
Troubleshooting the PaperCut print workflow on a Bowdoin-issued Mac, iPad, or Windows 11 computer. Covers jobs that won't print, jobs stuck in the queue, releasing from the web portal, balance or quota errors, blank pages, and unresponsive release stations. For PaperCut Client software problems, see PaperCut Client Troubleshooting.
Explains PaperCut's 48-hour print job hold policy at Bowdoin. Covers why jobs are held, when they expire, what happens to charges when a job expires, and what to do if a job disappears before you could release it. Applies to all Bowdoin students, faculty, and staff.
Step-by-step instructions for releasing a held print job to a campus printer. Covers three methods: releasing at the printer using your OneCard or Bowdoin ID, releasing through the PaperCut web portal, and releasing from a mobile device. Applies to all Bowdoin students, faculty, and staff
How to clear your saved PaperCut Client credentials after changing your Bowdoin password. If PaperCut keeps using your old password and won't let you sign in, you need to delete the saved authentication file on your Mac or Windows 11 computer.
How to reset the macOS printing system on a Bowdoin-issued Mac running Sequoia or Tahoe. Resetting the printing system clears all installed printers and returns the system to factory defaults, and is used as a last-resort fix for stubborn printing problems. Administrator access is required.
How to manually start the PaperCut Client application on a macOS or Windows 11 computer when it is not running. Use these steps when the PaperCut icon is missing from the menu bar or system tray, or when print jobs are not appearing in the queue.