Recognizing and reporting phishing, managing spam and junk email, and releasing messages from the Microsoft 365 quarantine.
Explains what the Junk Mail folder is in Microsoft Outlook, how messages end up there, and how to check and manage it in Outlook Online and Outlook for Windows.
Explains the types of unwanted email Bowdoin users may receive - phishing, bulk, and spam - how to identify them, and what to do if you receive or fall victim to one.
How to configure safe senders and blocked senders in Outlook Online to control which email goes to your junk folder, including how to allow entire domains or block specific senders.
Explains the two layers of Microsoft 365 email protection at Bowdoin — Exchange Online Protection (EOP) and Microsoft Defender for Office 365. Covers how spam, phishing, malware, and suspicious links are filtered, what users will see when protection is active, and what to do if a legitimate message is blocked.
How to review and release email messages that have been blocked by the Microsoft 365 spam filter and placed in quarantine, either from the quarantine notification email or directly from the Microsoft quarantine portal.
How to report a suspected phishing or spam email to Bowdoin IT using the Report Message option in Microsoft Outlook. Covers Outlook for macOS, Outlook Online, Outlook for Windows, and Outlook for iOS/iPadOS. No need to forward emails to IT directly.