Diagnose and resolve common issues with Microsoft Teams Calling — including audio quality problems, echo, dropped calls, missing dial pad, and sign-in errors.

Articles (3)

Troubleshoot Teams Calling Audio and Call Quality Issues

How to diagnose and resolve common audio and call quality problems in Microsoft Teams Calling — including no audio, echo, one-way audio, choppy or robotic sound, background noise, and dropped calls.

Troubleshoot Teams Calling Sign-In and Connection Issues

How to fix Teams Calling setup and connection problems: a missing dial pad or Calls section, "not set up for calls" errors, incoming/outgoing call failures, desk phone sign-in issues, and calling breaking after a Teams update.

Troubleshoot Teams Calling Voicemail Issues on Individual Lines

How to fix voicemail problems on your individual Teams Calling line: calls that should go to voicemail but don't, missing voicemail messages or notifications, and problems setting up or recording your voicemail greeting. Does not cover shared lines or auto-attendants.