Questions
- What is the Jamf Self Service app?
- Where is the Self Service app?
- What software is available in Self Service?
Environment
Available on all Bowdoin-issued Apple Computers.
Note: While the Self Service app may be available on all macOS machines, the software available will vary from device to device, depending on the computer role and the person logged in to the app. For example, applications available in Self Service for Bowdoin-assigned individual workstations will be different than applications available on managed lab or classroom workstations.
The Self Service app for macOS and for iPad OS is only available on Bowdoin-owned and Bowdoin-managed devices. It can not be installed on any personal laptop, iPad, or iPhone. This ensures that licensed software does not get installed on devices where it is not allowed.
Resolution
The Self Service app provides Bowdoin-licensed and some freely available apps without the need for administrator access.
Using the Self Service App to install Software
- To open the Self Service App, click on Finder, then select Applications, then open Self Service.
- You will see available licensed and free software that are packaged up and made available to the Bowdoin community
- On the left side there are categories as well as a search feature.
To install applications, search for or scroll through the software available and click the Install button under the application icon.
For most software, clicking the Install button will immediately begin installing the software. The Install button will change to Installing and a progress indicator will appear to indicate that the process is working.
When the software has completed installation, the button will change to say “Reinstall” and the program will be listed in your Applications folder.
There is a Log In button in the bottom right corner of the Self Service window. The log in functionality is primarily used for additional tools for Bowdoin technical support staff.
If you receive a message when opening Self Service that you must approve your organizations MDM Profile please see the related article to the right How to Accept Enrollment of your Bowdoin Mac into MDM.
What software is available in Self Service
There are dozens of software titles available in Self Service. Application availability will vary depending on a customer's role with the college (student, faculty, staff) as well as what the device (computer or iPad) are used for.
The best way to learn what is available is to open the Self Service app on the device, click on Browse to open the sub-menu and choose All. All apps will be listed in alphabetical order.