Fixes for setup and MDM issues, plus end-of-use return process.
Some Bowdoin-issued iPads did not get enrolled correctly into the Jamf MDM service. This article walks through the steps needed to repair that issue.
Troubleshooting steps for errors encountered during initial iPad setup, including the Remote Management profile error and the Activation Lock screen. Applies to Bowdoin students and faculty setting up a college-issued iPad for the first time.
How to reset and return a Bowdoin-issued student laptop when leaving the college before graduation. Covers erasing the device using macOS, packaging instructions, and the mailing address for shipped returns.
What to do if a Bowdoin-issued iPad won't turn on, won't charge, or has a frozen screen. Covers basic charging checks, force restart steps for current and older iPad models, and when to contact IT or Apple for service.