Knowledge Base

Categories (22)

Accounts, Passwords, IDs & Access

Tools that support accounts used at Bowdoin, passwords, multi-factor authentication, and single sign-on
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Devices, Printing & Scanning

College-owned computers, mobile devices, printers, software , and AI available to faculty, staff, and students
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Software, Apps, & AI

College provided and/or supported software and AI tools.
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Digital Accessibility

Ensure technology solutions and systems are accessible for all Bowdoin community members.
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Chat, Communication, & Collaboration

Tools that support communication including Campus Groups, Microsoft Teams, and more.
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Email, Calendar, & Scheduling

Email and calendar tools, including Microsoft 365 email, Microsoft 365 calendaring, EMS, Campus Groups Events, Bookings, email lists, and more
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File Management & Storage

File management and storage tools, including network file storage (J: Drive, H: Drive), OneDrive, Teams storage and more.
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Employee Management & HR Systems

Systems and functions related to employee management and HR functions such as Workday
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Finance & Purchasing Systems

Systems related to finance and purchasing, such as Workday.
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Information & Data Security

Ensure technology solutions appropriately manage risks and protect both personal and Bowdoin information and systems
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Internet & Networking

Internet and network services, including remote network access (VPN) and Wireless.
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Policies, Standards & IT Communications

Information Technology policies, standards, news, and campus-wide communications
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Special Computer Environments

Tools and services that support specialized computing environments, including the High-Performance Computing (HPC) Cluster, Virtual workstations, Virtual labs, and more.
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Student & Professional Services

Services offered to students including the MakerSpace Plus, 3D Printing, Linkedin Learning, and more.
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Survey & Forms

Microsoft Forms, Qualtrics, and Classroom Survey, Comment Cards, TeamDynamix iPaaS, and more.
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Teaching & Learning

Academic tools that support teaching and learning, including physical classrooms, hardware within classrooms, testing and proctoring, Canvas, Panopto, and more.
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Technology Enhanced Spaces

Information about spaces on campus that leverage technology, including classrooms, some computer labs, conference rooms, and more.
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Technology Review

Bowdoin offers technology reviews for all information technology, communication technology, or software purchases/renewals.
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Telephone, TV, & Virtual Meetings

Phone services, including voicemail, fax, Microsoft Teams phones, Xfinity OnCampus, and more.
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Video

Video tools including Microsoft Stream, Microsoft Teams, Panopto, and more.
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Website Management

Information for the Cascade content management system (CMS), Campus Groups, Wordpress and other website services.
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Workday

Information on how to perform various tasks within Workday for HR and Workday Finance.

NOTE: Staff, Faculty, & Students must sign-in by clicking the sign-in link at the top of the page in order to view the job aids.
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Articles (7)

Pinned Article Technology Support Options and Hours

Information on how and when to get technology support.

24 x 7 After-Hours Software and Emergency Support

How do I get help when the Service Desk is closed?

Information about how to get help after-hours.

Information Technology (IT) Work Request Submission & Response Guidelines

Information and guidance on working with requests sent to IT. This information covers what can be added to a request, how to communicate back and forth regarding the request, and what happens if customers don't respond after they submit a request.

Navigating and using the Support Portal

Information and guidance on how to use the Support Portal including how to search for a service you may need help with and how to start creating a new ticket.

Use Bowdoin Bot to get technolgy and Workday answers, and more!

Bowdoin Bot is a new AI chatbot designed to assist users with technology and Workday-related questions by utilizing information from the knowledge base. This tool is intended for users seeking straightforward assistance without technical complexities to efficiently navigate common inquiries.

IT support during various weather emergencies

Information outlining service and support provided by Information Technology staff during a declared weather emergency.