Knowledge Base

Categories (21)

Accounts, Passwords, IDs & Access

Tools that support accounts used at Bowdoin, passwords, multi-factor authentication, and single sign-on
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Chat, Communication, & Collaboration

Tools that support communication including Campus Groups, Microsoft Teams, and more.
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Devices, Printing, Scanning, Software & AI

College-owned devices, printers, software , and AI available to faculty, staff, and students
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Digital Accessibility

Ensure technology solutions and systems are accessible for all Bowdoin community members.
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Email, Calendar, & Scheduling

Email and calendar tools, including Microsoft 365 email, Microsoft 365 calendaring, EMS, Campus Groups Events, Bookings, email lists, and more
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Employee Management & HR Systems

Systems and functions related to employee management and HR functions such as Workday
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File Management & Storage

File management and storage tools, including network file storage (J: Drive, H: Drive), OneDrive, Teams storage and more.
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Finance & Purchasing Systems

Systems related to finance and purchasing, such as Workday.
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Information & Data Security

Ensure technology solutions appropriately manage risks and protect both personal and Bowdoin information and systems
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Internet & Networking

Internet and network services, including remote network access (VPN) and Wireless.
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Microsoft Office 365

Popular Microsoft Office 365 tools offered to Bowdoin students, faculty, and staff
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Policies, Standards & IT Communications

Information Technology policies, standards, news, and campus-wide communications
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Special Computer Environments

Tools and services that support specialized computing environments, including the High-Performance Computing (HPC) Cluster, Virtual workstations, Virtual labs, and more.
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Student & Professional Services

Services offered to students including the MakerSpace Plus, 3D Printing, Linkedin Learning, and more.
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Survey & Forms

Microsoft Forms, Qualtrics, and Classroom Survey, Comment Cards, TeamDynamix iPaaS, and more.
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Teaching & Learning

Academic tools that support teaching and learning, including physical classrooms, hardware within classrooms, testing and proctoring, Canvas, Panopto, and more.
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Technology Enhanced Spaces

Information about spaces on campus that leverage technology, including classrooms, some computer labs, conference rooms, and more.
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Technology Review

Bowdoin offers technology reviews for all information technology, communication technology, or software purchases/renewals.
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Telephone, TV, & Virtual Meetings

Phone services, including voicemail, fax, Microsoft Teams phones, Xfinity OnCampus, and more.
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Video

Video tools including Microsoft Stream, Microsoft Teams, Panopto, and more.
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Website Management

Information for the Cascade content management system (CMS), Campus Groups, Wordpress and other website services.
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Articles (5)

Pinned Article Technology Support Options and Hours

Information on how and when to get technology support.

24 x 7 After-Hours Software and Emergency Support

How do I get help when the Service Desk is closed?

Information about how to get help after-hours.

Navigating and using the Support Portal

Information and guidance on how to use the Support Portal including how to search for a service you may need help with and how to start creating a new ticket.

IT support during various weather emergencies

Information outlining service and support provided by Information Technology staff during a declared weather emergency.