What to do when hardware is damaged, lost, or needs maintenance.
How students and faculty should report and process a repair or replacement for a damaged Bowdoin-issued iPad, Apple Pencil, or Magic Keyboard covered under AppleCare+. Covers the student self-service process (submitting a ticket, disabling Find My, contacting Apple) and the faculty process (contacting the Service Desk).
How to safely clean and maintain a Bowdoin-issued iPad, Apple Pencil, and keyboard or case. Covers screen cleaning, Apple Pencil cleaning, Magic Keyboard cleaning, and STM case care. Links to Apple's official cleaning guidance.
How to contact AppleCare for support on a Bowdoin-issued iPad, MacBook Pro, or accessories. Covers the AppleCare for Education phone number, Apple's online support options, and the requirement for students to notify IT before initiating a repair.
How to replace a worn or broken Apple Pencil tip on a Bowdoin-issued Apple Pencil. Explains why purchasing replacement tips is better than filing an AppleCare claim for a tip, and where to buy genuine Apple Pencil tip replacements.
What to do if a Bowdoin-issued Apple Pencil is lost or stolen. Explains that lost pencils are not covered by AppleCare and are the student's responsibility to replace, and provides the theft reporting process for stolen pencils. Separate guidance for faculty and staff.
What to do if a Bowdoin-issued iPad charger or USB-C charging cable is lost, stolen, or damaged. Explains that lost or stolen accessories are the student's or department's responsibility, and covers the process for potentially replacing a defective charger through AppleCare.