Services A-Z (122)

How to setup your Bowdoin calendar on your mobile device.

Information Technology may be able to provide an account extension to students, faculty, and staff who leave the college. For more information read this article.

Also known as "Reverse Print", some network printers have the ability to allow scanned documents be sent to a network folder location rather than simply making a photocopy. View this service for more information.

Creating or Editing general department Information Dumps as well as Standard Operating Procedures for daily and non-standard tasks.

Duo 2-step or 2-factor adds an additional layer of security for accessing Office 365 by requiring authorization from the phone, a mobile device or custom hardware device before allowing access.

Blackboard is a web-based tool which students and faculty use to share educational resources with each other. Use the form on this page to request a new feature or to report a software bug.

Request to make an exception in Bowdoin's Border network firewall

Submit service requests for the main Bowdoin website.

Bowdoin College provides a state of the art wireless network available from in every building and in most outdoor spaces. Access is available for every current faculty, staff and student by authenticating with your Bowdoin username and password on any device. If you are experiencing an issue connecting to wireless or are having other wireless issues, let us know.

If you have contacted Apple Care for a replacement iPad/Pencil/Keyboard or need help with a broken item.

Can't find what you're looking for? Click use this service to create a ticket.

An alternative LMS, Canvas, is being piloted on campus during the fall of 2021. This service allows those using Canvas to request support, notify us of issues, and anything else related to the Canvas pilot.

Every night during a semester, students employeed by Information Technology fan out across campus to test and verify that the computers and AV technology in each clsasroom and public lab are working correctly. If not, this form can be used to report an issue.

Request software installation, report computer issues, or request Audiovisual additions/changes all in one place.

Training is required for CMS access. Learn more about signing up.

Most multi-function printers (MFUs) on campus are capable of scanning to an email address. This service request asks IT staff to configure a printer for this feature.

Information Technology has enabled a secure Scan to Box feature on the multi-function Ricoh printer/scanners on campus. Student employees and staff need to use this function in order to scan to a SCAN folder in the department's BOX folder.

Request the creation of a Course folder for use in the current academic semester. All course folders are removed at the conclusion of a semester to make room for the next semester's requests.

Mailman email lists are lists made up of a mix of Bowdoin email addresses and those outside of the college. They can be used for a variety of situations and purposes. This form walks you through the steps to request a new list.

A distribution list can be used to send e-mail messages to multiple people at once by sending mail to a single e-mail address. This form will allow you to request a distribution group that contains only @bowdoin.edu addresses.

Removal of an established Exchange distribution group or Mailman list.

Digital accessibility is the process of making digital products, such as websites, mobile apps, and other online tools, accessible to everyone. It is about ensuring all users can access the same information, regardless of ability.

Request a change to your Bowdoin Online Directory settings.

Office of Stewardship is interested in learning how to use Email Merge Pro to streamline distribution of fund reports to donors (attaching of PDFs is the primary issue they are having). Primary contact is Heather Kenvin:
Senior Associate Director of Stewardship, Office of Stewardship
Email:hkenvin@bowdoin.edu
Phone:207-798-4186
Location:85 Union Street - 325

Emergency phones, or blue-light phones, are scattered across campus and are available for use by anyone walking by needing assistance.

If you plan on bringing a monitor, desktop computer or other non-portable equipment home, please fill out this form.

Faculty and staff may make smaller technology requests for office or home use. Classroom requests should use the "Classroom or Computer Lab Request" service and form. All other requests must use the CAP request form.

Request changes to your faculty profile.

Use this form to request help from the OneCard office

Green-stripe phones are analogue telephones located in multiple locations in each building that are designed to function in the case of a network outage or power failure. Green stripe phones are not the same as emergency, blue-light phones.

The IT department team is available to help departments with the purchasing of physical hardware.

IMAP and POP are older, less secure protocols used to retrieve email. In some cases, software is written to only support one or both. If there is a business need to enable either IMAP or POP for an email account, you may request access.

Bowdoin has a large range of software titles available to faculty and staff that can be used for anything from office productivity to research. You can request an installation of a software title from here.

Request a computer to be able to work from home. Requests will be prioritized starting with teaching and learning.

Request to borrow computer technology (computer, iPad, digital projector) for the IT Loaning Center through this service.

Office technology moves are quite common across campus, especially at the end of each semester. Learn more about the services offered and request workstation setup from here. Please note that a work order to Facilities Management must be placed to physically move your equipment from one office to another.

The following is just an example of what you can request assistance with:

Request a new IP Phone to be installed in a room
Request that an extension be added to a phone
Request an extension to be removed from a phone

Faculty and staff wishing to make a personal purchase using the mployee loan program may request a consultation on the hardware to be purchased.

Faculty and staff can request a pickup of Bowdoin-issued computer hardware or consumer electronics to be disposed of, recycled or re-issued elsewhere on campus.

Request help managing a new system implementation or an IT-related project for your department.

Request card access and/or keys for an individual or group.

Request a reload of a department dining card

Use this request form to specify an end to previously-authorized card access.

A Collaborator account is issued to a person not employed by Bowdoin College that is conducting research or collaborating with a faculty member at the college. If collaborator completes collaboration early, contact the Service Desk or use this form.

Let IT know if you have a bad or broken network port in your residence or office.

Request service for issues relating to any classroom and/or AV technology in a classroom. This can include the computer, projectors, audio issues, bluray players, etc.

Email is used as a major form of communication in our world today and we often rely heavily on the fact that it should simply work. Unfortunately, email is also a very technical concept and has a lot of moving parts that can cause it to fail. This service request form gives you the opportunity to let us know that you're experiencing an issue with your email so we can quickly direct the request to the right person or group to help resolve the issue quickly.

Wireless access to the Bowdoin network is provided in most locations across campus. Report any problems accessing the wireless network, including wireless coverage issues, poor performance or network drops.

A Collaborator account is issued to a person not employed by Bowdoin College that is conducting research or collaborating with a faculty member at the college. Request a collaborator account from this form.

Create a request if you would like to use Zoom in a classroom or computer lab and would like someone to go over the process and any setup that is required.

Groups can set up a Confluence space as a landing page to share information about their department.

If you would like to use a 2-step hardware token or have been assigned a 2-Step USB token but it has been lost, stolen or damaged, use this service to request a new one be assigned and configured for you.

Request the purchase of a Zoom webinar license.

The College's current license agreements provide for faculty, administrative staff and students to download and install all Adobe products on Bowdoin-issued computers, personal computers or iPad OS.

There are hundreds of network locations in which are stored millions of files that are used by a variety of faculty, staff and students across campus. Use this form to request access to those files as required by your position, job or class.

Staff members can request access to certain areas of Polaris as it pertains to their duties. You can read more about this service and request access here.

Students and Faculty do NOT need to request access. They should have access to Polaris automatically.

Request access to a shared calendar.

VPN access may be available to faculty, staff, students and some research assistants. If you would like to request access, use the form attached to this service.

Students can use this form to request additional free prints.

Faculty may request an InSpace host license. Due to a limited number of licenses, requests may be completed based on class requirements.

Please Note:
A minimum of a 2-week lead-time is required for all events and assistance is only available on a first-come, first-serve basis with classes taking priority.
- For IP conference phones, please submit a workorder via the IT Service Desk
- Furniture and lecterns can be requested through Campus Scheduling
- AV Services does not supply equipment for bands

Box is used by some departments in order to work with student employees on departmental materials. Department employee who need to be able to share folders and invite collaborators in Box need to request co-owner access to their department's Box folder. Student employee access is automatic from HR and access should not be requested through this process.

It is important that all account information be kept up to date and accurate. Use this service to request changes to your user account that can't be changed through Workday.

When Information Technology is working on new projects, they often provide pilot software, applications or programs in order to test how the software or services might perform. From time to time IT may request that people work with them in order to do some real-world testing. This form will act as your request to have an opportunity to work on a specific pilot program with IT.

Accounts will remain active for a 90-day period unless otherwise specified in which case the maximum duration is one year. Collaborator account extensions can be requested through this account extension request form by the collaborating Faculty member.

GraphPad Prism is no longer available for campus-wide use. A small number of licenses are available. You can make a request for a license key using this request form.

If you are having issues with your Bowdoin iPad, use this service and request form to ask for help.

Notify Network Operations to perform "dig safe" discovery and marking of network utilities before construction or digging begins.

How to request a new room calendar.

Request orientation on Bowdoin's classroom AV technology. Orientation includes any of the basic features available in most of Bowdoin's classrooms.

Due to COVID-19, all Bowdoin staff have been asked to work remotely. IT is offering training sessions to assist learning some of the technologies available to work better or more efficiently away from campus.

The Service Desk is able to replace broken or damaged peripherals or work with you to purchase new peripherals to replace broken items purchased by a department in the past.

IT trainers can work with you to create customized classes for an entire department or can schedule time to meet for one-on-one training.

Request an appointment for assistance with your computer or other technologies when returning to campus.

Web application where faculty members enter student placement exam scores for loading into Banner.

Students may request some hardware from the college in order to assist with taking classes online for the spring of 2021. Open this page for more details.

Xfinity on Campus or XoC is a service which allows students the ability to stream live TV to laptops, desktops, mobile devices and Roku devices. If you are experiencing issues logging in to Xfinity on Campus, use this form to let us know.

Request support for the Personal Zoom Kits supplied for the spring of 2021